Événements à venir
Protection des clients Implementation Series #8
Why clients insights matter, and how to use in decision making
Financial service providers increasingly collect data on their clients—through surveys, complaints mechanisms, and operational systems. However, a key challenge remains: how to translate this data into meaningful insights that inform decision-making and improve client protection in practice. This webinar will explore why client insights are essential to effective client protection and how institutions can move beyond data collection to actively use insights in shaping products, services, and internal processes. It will highlight how understanding clients’ behaviors, experiences, and constraints is critical to ensuring that financial services truly meet their needs and protect them from harm.
Speaker Guests:
Cheriel Neo, Head of Impact, Gojo & Company
Arya Murali, Impact Lead, Gojo & Company
Virtual Event | Hosted in english
Date: May 21st, 2026
Hours: From 10:00 am to 11:30 am CEST (Paris time)
Cerise+SPTF Global Meeting 2026
Given the recent developments in the Middle East, and with deep awareness of the difficult situation impacting many innocent people across the region, we have decided to reschedule our 2026 Global Meeting. Originally planned for June, it will now be held Sept. 28-Oct. 1 in Cairo, Egypt.
This year’s theme is Finance to Empower and Protect, and the meeting will feature three interconnected tracks:
- Do No Harm: Protecting Customers – advancing client protection standards, responsible pricing, and market-level collaboration.
- Empower Customers – elevating customer voice, choice, and control through financial literacy, early warning systems, and proactive engagement.
- Support Customer Resilience – promoting insurance, savings, and environmental strategies that help clients adapt to a changing world.
Stay tuned for registration details and the full agenda. We look forward to seeing you in Egypt!
In-Person in Cairo, Egypt | Sept. 28-Oct. 1, 2026.
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Faits marquants des précédents événements
Inclusive Finance 2025 (IF25) | November 2025
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African Inclusive Finance Week (SAM) | October 2025
Cerise+SPTF took part in SAM 2025 with multiple activities. Amelia Greenberg and Snezana Jovic led a full-day training on Responsible Inclusive Finance, exploring SEPM fundamentals, digital finance standards, and customer outcomes management. Amelia also moderated a session on balancing innovation and inclusion, while Paola D’Angelo joined a panel on unlocking sustainable funding. In addition, Snezana and Zoé hosted an informal networking meeting with SEPM Pros.
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The 2025 SIWG/FIEC Impact Investors Meeting, held in Frankfurt from June 16 to 18, 2025, gathered +90 impact investors, DFIs, and asset managers to address key challenges in sustainable finance. Organised by Cerise+SPTF and FS Impact Finance, the event explored the role of AI in inclusive finance, strategies for blended and impact-linked finance, and approaches to managing climate, biodiversity, and gender-related risks.
Cerise+SPTF Annual Meeting | June 2024
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African Microfinance Week (SAM) | October 2023
Cerise+SPTF a eu le plaisir de participer à la Semaine Africaine de la Microfinance (SAM) organisée par ADA du 16 au 20 octobre 2023 à Lomé, au Togo. Les membres de notre équipe ont contribué à l'organisation de plusieurs événements, tables rondes et sessions de formation, notamment :
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Cerise+SPTF Annual Meeting | September 2022
Hosted in Paris. Some of the most thoughtful voices in inclusive finance from around the world gathered to discuss digital finance, impact investing, the environment, client outcomes, customer empowerment, and responsible market systems.
Finance United | September 2022
Hosted in Paris. The world has seven years remaining to achieve the Sustainable Development Goals. One important tactic: conforming financial practices around SDG-aligned international standards. Leading standard setters, investors, donors, and financial service providers discussed the value of this approach and how to make it a reality.
