Implementation Series

The Universal Standards Learning Series presents practical guidance on how to implement the practices found in the Standards. The series features interviews with practitioners on how they are successfully managing their social and environmental performance. Cerise+SPTF will also highlight key resources for further learning and improving practice.

Series are offered in English, Spanish and French. Live sessions in English will be offered at times convenient for members in Africa, Europe, and Asia. To receive emails about these webinars, you must be signed up as a member.

Webinar 1: Tanmay Chetan and Olga Torres, Agora Microfinance, February 2016
Agora Microfinance shared why Dimension 6 is important to investors and gave examples of some mechanisms and practices they have put in place in alignment with the Universal Standards
Audio Recording

Materials from past Learning Series events

Introduction to the Universal Standards 

 Dimension 1 – Define and Monitor Social Goals 


 Dimension 2 – Ensure Board, Management, and Employee Commitment to Social Goals 

Dimension 3 – Design Products and Services that Meet Clients Needs and Preferences 

Dimension 4 – Treat Clients Responsibly

Dimension 5 – Treat Staff Responsibly 

Dimension 6 – Balance Financial and Social Performance