RESOURCE CENTER

Customer Empowerment

Overview

Facilitator: Anton Simanowitz
Purpose: This working group has three principle objectives: a) Develop guidance and potentially additional practices for the Universal Stanards for SPM related to customer empowerment; b) Develop and test indicators to measure customer empowerment; c) Conduct action research to understand how to improve customer empowerment.
Members: Open to all

Key Resources

From the SPTF Working Group:

 

From Microfinance Opportunities:

  • Report: Garment Workers Experience with Wage Digitization in Bangladesh. In 2019, SPTF and Microfinance Opportunities (MFO) co-funded a research study, conducted by MFO, to understand the experiences of garment workers in Bangladesh whose employers changed from paying them in cash to paying them digitally, either into a bank or a mobile money account. Among other topics, the research explored how to empower workers to understand the product and use their digitized wages to meet their own personal needs.

 

From CGAP:

 

Webinars

2019-03-07 kick-off meeting

 

2019-04-16 meeting on integrating customer empowerment into the Universal Standards

 

2019-04-23 meeting on measuring customer empowerment

 

2019-05-21 meeting on specific indicators that working group members suggest for measuring customer empowerment

 

2019-06-17 meeting to share M-CRIL’s experience testing customer empowerment indicators within a social rating

 

Report: Garment Workers Experience with Wage Digitization in Bangladesh. In 2019, SPTF and Microfinance Opportunities (MFO) co-funded a research study, conducted by MFO, to understand the experiences of garment workers in Bangladesh whose employers changed from paying them in cash to paying them digitally, either into a bank or a mobile money account. Among other topics, the research explored how to empower workers to understand the product and use their digitized wages to meet their own personal needs.

Practical Dreamers

Cerise+SPTF are practical dreamers. Since our origins in the late 1990s-early 2000s (when inclusive finance was better known as microfinance), there has been steadily growing interest in social performance: in making sure that vulnerable low-income clients are not exploited, and that products and services help create better lives. Many organizations have published high-level principles and frameworks. Cerise+SPTF translate those aspirations into concrete, practical actions.
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Cerise+SPTF is a joint venture between SPTF | US, SPTF | Europe, and Cerise. Cerise+SPTF pursues a common strategic plan and shares resources under a Memorandum of Understanding. For legal purposes, we remain three separate entities incorporated in, and subject to the laws of, our respective home countries.