RESOURCE CENTER

Who Is on the Pathway

The Client Protection Pathway is the global home for all stakeholders committed to ensuring that financial products and services avoid harming clients. These global stakeholders fall into three categories: committed institutions (financial service providers); third-party validated institutions (financial service providers); and signatories to the Joint Statement.

Committed Institutions

Committed institutions are financial service providers who have signed the commitment statement, which says:

“Our organization has reviewed the Client Protection Standards, and we commit to using them to improve our practices over time.”

In addition to making a public declaration of commitment to client protection, each of these organization has listed in their profile their completed client protection assessments and/or certifications. These are available upon request via the contact information listed in the organization’s profile in the online Excel.
LIST OF INSTITUTIONS ON THE CP PATHWAY

Voices from the Pathway

Listen to leaders from financial service providers Enda Tamweel (Tunisia) and Fundación Paraguaya share their experiences using the Cerise+SPTF client protection standards to strengthen their operations, build loyalty, and create direct positive impact in their clients’ lives.

Certified Institutions

Below is a list of the institutions certified in alignment with the Cerise+SPTF Terms & Conditions for approved certification bodies, until March 31st.

Click Here

From February 1st, all assessments, validations, certifications, ratings etc will be added to the “list of institutions on the CP Pathway” above.

A |B |C |D |E |F |G |H |I |J |K |L |M |N |O |P | Q |R |S |T | U |V | W | X | Y | Z

A

Annapurna Finance
India
Certification Level: Gold
Certified by MFR
July 2022

CERTIFICATION STATUS UNDER REVIEW BY CERTIFYING BODY

AMK Microfinance
Cambodia
Certification Level: Gold
Certified by M-CRIL
July 2023

CERTIFICATION STATUS UNDER REVIEW BY CERTIFYING BODY

Amret Microfinance
Cambodia
Certification Level: Gold
Certified by M-CRIL
February 2023

Acceso Credito 
Peru
Certification Level: Gold
Certified by MFR
July 2023

Arnur Credit
Kazakhstan
Certification Level: Gold
Certified by MFR
October 2023

Apoyo Integral SA
El Salvador
Certification Level: Gold
Certified by MicroRate
October 2023

B

Bina Artha Ventura
Indonesia
Certification Level: Bronze
Certified by MFR
August 2023

Banco Popular
Honduras
Certification Level: Gold
Certified by MFR
December 2023

Belstar 
India
Certification Level: Gold
Certified by MFR
January 2022

Banco Pichincha
Ecuador
Certification Level: Gold
Certified by MicroRate
November 2022

Bayport Financial Services
Mozambique
Certification Level: Bronze
Certified by MFR
July 2022

Bayport Financial Services
Zambia
Certification Level: Gold
Certified by MFR
May 2023

Banco Solidario
Ecuador
Certification Level: Gold
Certified by MFR
July 2023

Bailyk Finance
Kyrgyz Republic
Certification Level: Gold
Certified by MFR
Feb 2022

C

COAC 4 de Octubre
Ecuador
Certification Level: Gold
Certified by MFR
November 2022

Caja Municipal de Ahorro y Crédito de ICA 
Peru
Certification Level: Gold
Certified by MFR
September 2023

COOPERATIVA DE AHORRO 
Y CRÉDITO CÁMARA DE 
COMERCIO DE AMBATO LTDA 
(CCCA)
Ecuador
Certification Level: Silver
Certified by MFR
October 2021

Cashpor Micro Credit
India
Certification Level: Gold
Certified by MFR
March 2023

Chaitanya India Fin Credit Pvt. Ltd.
India
Certification Level: Gold
Certified by M-CRIL
July 2023

Cooperativa de Ahorro y Crédito Cooprogreso Ltda
Ecuador
Certification Level: Gold
Certified by MFR
December 2023

D

DBACD (Dakahlya Businessmen Association for Community Development)
Egypt
Certification Level: Gold
Certified by MFR
February 2023

E

F

FINCA Kosovo
Kosovo
Certification Level: Gold
Certified by MFR
March 2023

FINCA Kyrgyzstan
Kyrgyzstan
Certification Level: Gold
Certified by MFR
July 2023

Fundacion Espoir
Ecuador
Certification Level: Gold
Certified by MFR
August 2022

FINCA Jordan
Jordan
Certification Level: Gold
Certified by MFR
December 2023

FUNDENUSE
Nicaragua
Certification Level: Gold
Certified by MFR
September 2021

Fusion Microfinance
India
Certification Level: Gold
Certified by M-CRIL
July 2022

FINAMIGA
Colombia
Certification Level: Gold
Certified by MFR
December 2021

FINSOCIAL
Colombia
Certification Level: Gold
Certified by MFR
January 2024

First Finance
Cambodia
Certification Level: Gold
Certified by M-CRIL
March 2022

Farm Credit Armenia
Armenia
Certification Level: Gold
Certified by MFR
April 2022

FINCA Guatemala
Guatemala
Certification Level: Gold
Certified by MFR
February 2023

G

I

IMON International
Tajikistan
Certification Level: Gold
Certified by MFR
February 2022

INSOTEC
Ecuador
Certification Level: Gold
Certified by MFR
March 2022

K

Khushhali Microfinance Bank
Pakistan
Certification Level: Gold
Certified by MFR
August 2021 

KSP Mitra Dhuafa (KOMIDA)
Indonesia
Certification Level: Gold
Certified by MFR
September 2022

KEP Trust
Kosovo
Certification Level: Gold
Certified by MFR
December 2023

L

CERTIFICATION STATUS UNDER REVIEW BY CERTIFYING BODY

LOLC Cambodia
Cambodia
Certification Level: Gold
Certified by MFR
February 2022

Lucha Campesina
Ecuador
Certification Level: Gold
Certified by MFR
October 2023

M

OCN Microinvest SRL
Moldova
Certification Level: Gold
Certified by MFR
October 2023

MÁSKAPITAL
Mexico
Certification Level: Gold
Certified by MFR
September 2021

MIKROFIN
Bosnia and Herzegovina
Certification Level: Silver
Certified by MFR
October 2023

MAXIMA Microfinance Plc
Cambodia
Certification Level: Silver
Certified by MFR
November 2023

MiCrédito
Nicaragua
Certification Level: Silver
Certified by Inclusion SR
October 2021

N

NOA sh.a
Albania
Certification Level: Silver
Certified by MFR
December 2023

O

One Puhunan
Philippines
Certification Level: Gold
Certified by M-CRIL
September 2022

P

Pro Mujer Nicaragua
Nicaragua
Certification Level: Gold
Certified by MFR
May 2023

R

Rangtay sa Pagrang-ay Microfinance, Incorporated (RPMI)
Philippines
Certification Level: Gold
Certified by MFR
December 2022

S

SATIN CREDITCARE 
NETWORK
LIMITED
India
Certification Level: Gold
Certified by MFR
January 2024

CERTIFICATION STATUS UNDER REVIEW BY CERTIFYING BODY

Sathapana Bank
Cambodia
Certification Level: Silver
Certified by M-CRIL
December 2022

Svasti Microfinance
India
Certification Level: Gold
Certified by MFR
March 2022

Sekerbank
Turkey
Certification Level: Gold
Certified by MFR
October 2023

Sejaya Micro Credit
Sri Lanka
Certification Level: Silver
Certified by M-CRIL
October 2023

Save Microfinance 
India
Certification Level: Bronze
Certified by MFR
October 2023

SATYA Microcapital Ltd. 
India
Certification Level: Gold
Certified by MFR
October 2023

T

V

W

Watu Credit Limited
Kenya
Certification Level: Bronze
Certified by MFR
February 2024

More about certified institutions

A client protection (CP) certification is an independent and objective evaluation of the extent to which a financial service provider is implementing the policies and operational practices considered necessary to protect its clients from harm.

 

The Client protection certification framework is based on the Client Protection Standards. Within this framework, organizations can achieve one of three levels of certification: gold, silver, or bronze. Certifications are valid for three years. 

Financial service provider attains a BRONZE level by passing 100% of all entry indicators and ≥65% of total indicators

Financial service provider attains a SILVER level by passing 100% of all entry & progress level indicators and ≥ 80% of total indicators

Financial service provider attains a GOLD level by passing 100% of all entry, progress & advanced level indicators and ≥95% of total indicators

Practical Dreamers

Cerise+SPTF are practical dreamers. Since our origins in the late 1990s-early 2000s (when inclusive finance was better known as microfinance), there has been steadily growing interest in social performance: in making sure that vulnerable low-income clients are not exploited, and that products and services help create better lives. Many organizations have published high-level principles and frameworks. Cerise+SPTF translate those aspirations into concrete, practical actions.
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Cerise+SPTF is a joint venture between SPTF | US, SPTF | Europe, and Cerise. Cerise+SPTF pursues a common strategic plan and shares resources under a Memorandum of Understanding. For legal purposes, we remain three separate entities incorporated in, and subject to the laws of, our respective home countries.